Frequently Asked Questions
Got questions? We’ve got answers.
Here’s everything you need to know before placing your order — simple, clear, and straight to the point.
Here’s everything you need to know before placing your order — simple, clear, and straight to the point.
Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location, but most orders arrive within 2–5 days.
Yes, we ship across Egypt.
Yes. Once your order is shipped, you will receive tracking details.
Yes. Every Pirata piece is crafted with attention to detail, combining durability with refined design.
We aim to match product images as closely as possible. Slight variations may occur due to lighting or handcrafted details.
Yes, returns are accepted within 14 days of receiving your order, provided the item is unused and in its original condition.
If your item arrives damaged or defective, contact us within 48 hours and we’ll take care of it.
We accept secure online payments as well as cash on delivery.
Yes. All payments are processed through secure payment providers. Your data is protected.
You can reach us anytime at: support@piratagoods.com